Kathryn Korostoff is the President and Lead Instructor at Research Rockstar, which provides training and staffing for professionals pursuing market research excellence. With over 30 years of experience and having conducted over 600 primary research studies, Kathryn remains passionate about driving business innovation through fresh, objective customer insights. A key focus of her work is promoting 'data fluency' to help research and insights professionals adapt to the rapidly evolving landscape of market research 3.0. In addition to her work at Research Rockstar, Kathryn hosts the video podcast series Conversations for Research Rockstars, where she shares her expertise and insights with a broader audience.

Businesses today face the challenge of staying competitive in an increasingly commoditized market, where services and products are often indistinguishable. Many companies feel compelled to lower prices due to commoditization, leading to shrinking profit margins and a loss of value in specialized expertise. In such an environment, how can service-based businesses that rely on unique insights and skills continue to differentiate themselves and thrive?

Kathryn Korostoff, a seasoned market research expert, tackled this issue by selling her first company, Sage Research, when she recognized the growing commoditization in the research industry. Kathryn understood that as the barriers to entry lowered and competition increased, maintaining profitability and standing out in a crowded market would become increasingly difficult. To address this, she transitioned from running a traditional research agency to focusing on training and staffing solutions through her company, Research Rockstar. This shift allowed her to leverage her expertise in a way that added value beyond commoditized services, offering tailored solutions that met her clients’ evolving needs. 

Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Kathryn Korostoff, President and Lead Instructor at Research Rockstar, about leveraging research and curiosity to drive business success. Kathryn discusses the importance of adapting to industry changes and how promoting data fluency can help professionals. They also discuss the decision to sell Sage Research, the implication of frugality in business, and the potential of AI to transform how businesses operate.