The Dental Marketer Servant Leadership: How to Build Strong Bonds and Efficiency in Dentistry | Dr. Bobby Grossi | 513
How can a servant approach to leadership transform a dental practice? In this episode, Michael sits down with Dr. Bobby Grossi to explore his unique approach to patient care that goes beyond dental health to embrace overall wellness. Dr. Grossi shares his journey from dental school to owning a successful practice known for its holistic care and efficiency. By reverse-engineering his patient care model, Dr. Grossi ensures maximum efficiency and convenience, meeting all patient needs in one visit. He discusses the vital role of human capital, emphasizing staff development, ego removal, and the practice of regular performance reviews for continual improvement.
Dr. Grossi also provides practical insights on fostering a patient-centered practice culture. He shares his methods for effective communication, tailored consultations, and transparent payment plans, which build trust and commitment with patients. He addresses the challenges of handling difficult patients and the importance of maintaining a positive atmosphere by dismissing non-compliant or disrespectful individuals. With advice on mentoring staff, embracing challenges, and having a clear vision, Dr. Grossi’s approach serves as a roadmap for dentists and practice owners aiming for success and patient satisfaction.
What You'll Learn in This Episode:
- What it means to practice servant leadership in dentistry.
- How a holistic approach can enhance patient care beyond dental health.
- The benefits of reverse-engineering patient care models for efficiency.
- Strategies for investing in staff development and acknowledging their contributions.
- Importance of removing ego and practicing regular performance reviews.
- Tips for effective patient communication and building trust.
- Handling difficult patients and maintaining a positive practice culture.
- The role of transparent payment plans in securing patient commitment.
- Dr. Grossi's philosophy on the abundance mindset in attracting appreciative patients.
- Advice for younger dentists on embracing challenges and maintaining a clear vision.
Listen to this episode now to hear Dr. Bobby Grossi’s valuable insights on leading with care and efficiency!
Sponsors:
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Guest: Dr. Bobby Grossi
Practice Name: Grossi Dental & Wellness
Check out Bobby's Media:
Practice Website: https://www.grossidentalandwellness.com/
Website: https://thedentistceo.com/
Email: drbobby@thedentistceo.com
Podcast - Relentlessly Committed: https://podcasts.apple.com/us/podcast/relentlessly-committed/id1501523027
Instagram: https://www.instagram.com/bobbygrossidds/
Other Mentions and Links:
Software/Tools:
People:
Host: Michael Arias
Website: The Dental Marketer
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Join this podcast's Facebook Group: The Dental Marketer Society
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