How to Use Digital Body Language to Build Trust and Connection

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Jun 23, 2021

In this engaging discussion, Erica Dhawan, a leadership consultant and author, shares insights from her book on digital body language. She emphasizes that digital communication lacks nonverbal cues, leading to frequent misunderstandings. Erica highlights the importance of response times and punctuation in conveying tone. She explains how to decode email signatures and the impact of emojis. Listeners will learn how to avoid passive aggression and enhance their virtual interactions for better relationships, making digital communication feel more human.

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INSIGHT

Digital Body Language

Nonverbal cues make up a significant portion of face-to-face communication.
In digital communication, these cues are transformed into digital signals, often leading to misinterpretations.

ANECDOTE

Text Breakup Misunderstanding

Laura and Dave had a fight via text, leading to a breakup.
The miscommunication stemmed from different interpretations of the phrase "are we through?".

ADVICE

Punctuation Power

Be mindful of punctuation in digital communication, as it can convey different meanings.
A period in a text can be perceived as passive-aggressive, while in an email, it's standard grammar.

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Three-quarters of our face-to-face communication with other people is given through nonverbal cues — the way we smile, hold our arms, raise or lower our voice, and so on. This body language is what helps us make a good impression, build rapport, and collaborate and create with others.

It's no wonder then, that in an age where so much of our communication has moved to the digital realm, which is largely devoid of this body language, misunderstandings and miscommunications are so common.

My guest would say that the key to improving our digital communication is to translate the body language of the physical world into our texts, emails, and calls. Her name is Erica Dhawan, and she's a leadership consultant and speaker, as well as the author of Digital Body Language: How to Build Trust and Connection No Matter the Distance. Today on the show, Erica explains the way things like how long it takes you to respond to a text, what punctuation you use in your messages, and how you sign off your emails can all affect the impression you make in your personal and professional relationships. We discuss the significance of exclamation points in our digital communication, using the example of how putting one after the word "sure" can convey a different meaning than using an ellipsis or nothing at all. Erica then gives her take on if and when to use emojis. From there we turn to how to avoid putting passive aggression into your messages, and how to deal with receiving messages that feel laden with such. We then unpack the best way to sign off on your emails. Erica explains how to choose the right communication channel — text, email, or video/phone — for your communication and the expectations as to how quickly you should respond to messages that are received on each respective medium. We end our conversation with what to do when someone's digital communication style leaves you frustrated or confused.

Get the show notes at aom.is/digitalbodylanguage.

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