On the Art and Science of OKRs | Tim Herbig, Product Management Coach and Consultant at Tim Herbig
Sep 19, 2023
auto_awesome
Tim Herbig, a seasoned expert on Objectives and Key Results (OKRs), shares his insights on the challenges of top-down implementations of OKRs and the importance of day-to-day applicability. He also discusses integrating OKRs with current team practices and making strategic choices that can be tracked effectively with OKRs in order to bridge the gap between grand visions and actionable metrics.
Aligning OKRs with the organization's capabilities is crucial, including cross-functional teams and aligned incentives.
OKRs serve as a bridge between product strategy and day-to-day operations, aligning work with the company's overarching strategy and providing value on an everyday basis.
Deep dives
The Art of Connecting OKRs with Organizational Capabilities
One of the main challenges in implementing OKRs is aligning them with the organization's capabilities. This includes ensuring that there are cross-functional teams and that individual incentives are aligned with team success. It's important to establish leading indicators that are directly influenced by the team's actions and proxy behaviors that contribute to long-term success. This requires reverse engineering the customer journey and identifying correlations between behaviors and lagging indicators. It's also crucial to be flexible and adaptable in the OKR process, as it is not a one-size-fits-all approach.
The Role of OKRs in Product Strategy and Everyday Usefulness
OKRs serve as a bridge between product strategy and day-to-day operations. They help teams measure progress and align their work with the company's overarching strategy. The focus should be on developing key results that teams can directly influence and that provide value on an everyday basis. This involves incorporating OKRs into existing routines and tools, leveraging process-oriented metrics, and identifying predictors of future success. The emphasis is on creating visibility for discovery work and aligning OKRs with the team's capabilities and desired outcomes.
Developing Leading Indicators and Proxy Metrics for OKRs
Developing leading indicators and proxy metrics for OKRs involves identifying correlations between behaviors and lagging indicators. It requires conducting a conversion snapshot analysis, where you imagine the actions that led to a lagging event and look for patterns among a large sample of users. The goal is to find actionable metrics that can be directly influenced by the team's actions and serve as leading indicators of future success. It's important to consider the context and organizational capabilities when selecting these metrics and to be flexible in defining what is considered a leading indicator for different teams.
The Importance of Strategic Connection and Focus in OKRs
A key reason for implementing OKRs is to ensure strategic connection and focus within the organization. This involves setting clear objectives and key results that align with the overall strategy and prioritizing work that contributes to long-term success. The emphasis should be on enabling team autonomy and outcome thinking while also ensuring a strategic connection to the company's goals. It's important to clarify why OKRs are being implemented and to focus on working on the right things that drive business success.
In this episode of Dreams With Deadlines, host Jenny Herald interviews Tim Herbig, a seasoned expert on Objectives and Key Results (OKRs). They unpack the deeper facets of this management tool that's taking the corporate world by storm:
Key Things Discussed:
Journey with Tim as he retraces his formative years with OKRs, shedding light on the challenges of top-down implementations. Emphasizing utility over form, he makes a case for the importance of day-to-day applicability of OKRs in organizations.
Delve into the resistance faced by product teams towards OKRs, especially when established strategies are in place. Tim’s pragmatic approach champions the integration of OKRs with current team practices, ensuring they bring tangible value to daily operations.
Navigate the intricate relationship between OKRs and product strategy. With a spotlight on the essence of strategy, Tim guides listeners on making strategic choices that can be tracked effectively with OKRs, bridging the gap between grand visions and actionable metrics.
Show Notes
[00:00:31] Discovering OKRs: A Personal and Professional Evolution. Tim Herbig's journey with OKRs began at XING, evolving through challenges and insights. He underlines the issue of top-down OKRs without clarity and stresses their day-to-day utility.
[00:02:37] Bridging the Gap: Ensuring OKRs Reflect Everyday Utility and Purpose. Tim Herbig dissects the outcomes vs. outputs debate, emphasizing OKRs' bridge role between mission and daily tasks. OKRs should be flexible tools, reflecting real team tasks and challenges.
[00:05:44] Marrying OKRs with Established Practices: Pragmatism Over Dogma. Jenny and Tim explore why product teams resist OKRs. Tim advocates for intertwining OKRs with current practices like sprint planning, emphasizing their practical day-to-day value.
[00:08:56] Making Pragmatic Choices: How OKRs Bridge Product Strategy to Everyday Work. The dialogue between Jenny Herald and Tim Herbig delves deep into the intersection of OKRs and product strategy. Tim highlights recognizing strategy's essence, making impactful choices, and then tracking progress with OKRs.
[00:14:06] Marrying OKRs with Product Discovery: From Outcomes to Behaviors. Jenny and Tim discuss tracking team/user behaviors and predicting product success using OKRs.
[00:20:54] Embracing 'Better' Practices in OKRs Over 'Best' Practices. Jenny Herald and Tim Herbig delve into the nuances of better practices (adaptive and relative methods) as opposed to rigid best practices, highlighting five critical 'better practices' for effective and practical application of OKRs.
[00:24:11] Aligning OKRs with Organizational Capabilities and Structures. Jenny Herald prompts Tim Herbig to share insights on the challenges faced by organizations when their desired objectives do not align with their current capabilities or structures. Tim elaborates with stories that exemplify the discrepancies between organizational structures and the application of OKRs.
[00:28:52] Aligning the Cadence of Product Delivery with Outcomes. Jenny Herald and Tim Herbig discuss the challenge of synchronizing the cadence of product delivery with the desired outcomes. They ponder on the nuances of how teams should approach measuring meaningful progress, especially when direct results may not be immediately evident.
[00:30:07] The Art of Developing Leading Indicators in Product Delivery. Jenny Herald and Tim Herbig delve deeper into the concept of leading and lagging indicators in relation to key results. They discuss the challenges, conceptual considerations, and the dynamism of creating proxies and leading indicators.
[00:35:37] Quick-Fire Questions for Tim:
What is your dream with a deadline? Tim's dream with a deadline is to do a solo travel to Tel Aviv in the next two years.
When someone says they failed with OKRs previously and want to try again, what's your advice? Tim advises them to first clarify why they want to use OKRs in the first place.
What's a good reason for using OKRs? The ideal reason is to enable team autonomy and outcome thinking. A more pragmatic reason is to ensure people work on the right things and maintain strategic focus.
Which book largely shaped how you think? Both in general and related to OKRs. For general thinking, "Radical Acceptance" by Tara Brach influenced him the most. Regarding OKRs, he credits "Radical Focus" by Christina Wodtke and "OKRs at the Center" co-written by Natalija and Sonja.
“Radical Focus,” book by Christina Wodtke, American businessperson and specialist in the area of design thinking, information architecture and Management Science (specializing in objectives and key results (OKR) and team productivity.)
About the Guest: Tim Herbig is a seasoned Product Management Coach and Consultant. He is passionate about helping product teams develop better practices to measure the progress of their decisions. Tim masterfully connects Strategy, OKRs, and Product Discovery. Tim has worked on solving hard business problems and driving user behaviors in diverse product contexts.