Kyler Middleton and Ned Bellavance discuss failures, response strategies, and learning from setbacks. They share personal stories, explore root cause analysis, rubber duck debugging, systemic issues, negotiation strategies in telecom contracts, and emphasize accountability and promoting a culture of learning.
Failure can lead to valuable lessons and growth in certifications, career decisions, and personal life.
Systemic failures and human errors play significant roles in technology-related issues, necessitating accountability and responses.
Deep dives
Failure as a Learning Opportunity
Discussing how failure, whether in certifications, career decisions, or personal life, can lead to valuable lessons and growth. Examples include the experience of failing an expert-level Cisco exam that transformed one's career by acquiring skills despite not passing the test.
Critical Analysis of Failure and Responsibility
Examining the role of systemic failures versus human errors in technology-related issues. The conversation touches on how equipment failures, process flaws, and vendor issues impact outcomes and how organizations should respond to such failures, including holding vendors accountable for substandard products.
Creating a Culture of Accountability
Exploring ways to foster a culture that acknowledges and addresses failures constructively, recognizing the importance of identifying root causes, whether human, process-related, or equipment failures. Emphasizing the significance of responding to failures effectively to drive improvement and prevent recurrences.
Open Dialogue on Failure and Its Implications
Encouraging open discussions about failures, challenges, and lessons learned in various contexts. The conversation highlights the need for transparency, accountability, and continuous improvement in handling failures within organizations and the wider tech industry, promoting a culture that values learning from mistakes.
Firing the wrong person, mistakenly rebooting core switches in a massive network, not passing the CCIE exam– today we talk all about failure. For this conversation, we’re joined by fellow Packet Pushers Kyler Middleton and Ned Bellavance, hosts of the Day Two Cloud podcast. We swap stories, discuss response and prevention, and talk about accountability,... Read more »
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