
HS073: Failure and Resilience
The Everything Feed - All Packet Pushers Pods
Negotiating Service Contracts in the Telecom Space
This chapter explores strategies for negotiating service contracts in the telecom industry, emphasizing the importance of outage credits and termination clauses. It discusses tactics like guarantees for product reliability and draws analogies to buying a second-hand car, while highlighting the need for vendors to take responsibility for faulty software and the benefits of open source solutions.
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