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HS073: Failure and Resilience

The Everything Feed - All Packet Pushers Pods

CHAPTER

Negotiating Service Contracts in the Telecom Space

This chapter explores strategies for negotiating service contracts in the telecom industry, emphasizing the importance of outage credits and termination clauses. It discusses tactics like guarantees for product reliability and draws analogies to buying a second-hand car, while highlighting the need for vendors to take responsibility for faulty software and the benefits of open source solutions.

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