The Customer Success Playbook Customer Success Playbook Episode 6 - James Scott - Trends in Customer Success
Get ready for a jam-packed episode with hosts Kevin Metzger and Roman Trebon as they dive into the transformation trends in customer success with expert James Scott! James brings the energy as he unpacks how digital CS is becoming essential for efficient scaling.
The insights come rapid-fire as James explores slam dunk starting points like onboarding, leveraging data and AI to unlock new potential, and rallying the entire company around CS as "everyone's job". Learn how tying metrics across teams can drive real outcomes.
We discuss the "Help Me" exercise that exposes gaps between what companies think they deliver and what customers really experience. James doubles down on why CS is getting hyper personalized thanks to improving data.
Don't miss this episode of the customer success podcast.
Kevin's offering
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.