237. The Heart of an Organization

The discussion delves into the core values that form the 'heart' of an organization, using Southwest Airlines as a compelling example. It warns against tampering with foundational aspects, which can jeopardize integrity. The conversation also highlights the struggles of publicly traded companies balancing short-term profits with long-term values. Resilience and maintaining identity during challenges are key takeaways, seasoned with a light-hearted nod to donuts, reminding listeners of the fun in these vital conversations.