4min chapter

At The Table with Patrick Lencioni cover image

237. The Heart of an Organization

At The Table with Patrick Lencioni

CHAPTER

Intro

This chapter emphasizes the importance of an organization's core ideology, or 'heart,' which includes its purpose and values. Using Southwest Airlines as a case study, the discussion warns against altering this foundational essence, highlighting the risks it poses to the organization's integrity and uniqueness.

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