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The CMO Podcast

Claudine Cheever (Amazon) | Learn to Be a Leader of Leaders

Oct 30, 2024
Claudine Cheever, VP and Global Head of Brand and Marketing at Amazon, shares her unique journey from editorial roles to leading marketing at a global giant. She discusses the importance of storytelling in retail, especially during the emotional holiday season. Claudine delves into how Amazon balances data-driven marketing with creativity, showcasing innovations in Super Bowl advertising. Insights on building relationships in diverse markets reveal the challenges of rebranding while maintaining brand integrity. The conversation highlights leadership's role in fostering a vibrant creative environment.
51:17

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Quick takeaways

  • Claudine Cheever emphasizes the importance of understanding consumer sentiment to create emotionally resonant marketing strategies during the holiday season.
  • At Amazon, clear and concise writing is cultivated through a unique six-page memo approach, enhancing team communication and decision-making processes.

Deep dives

The Birth of Flowcode

Flowcode originated from the idea of merging QR codes with engaging storytelling, inspired by a trip to China. The founder noticed how successful QR codes were in connecting consumers to digital assets and brands in an innovative way. Motivated by reading Walt Disney's biography, the founder envisioned a product that would enhance brand engagement, leading to the creation of Flowcode before the pandemic. This simple concept aims to bridge the gap between the real world and the digital landscape, allowing brands to connect directly with their consumers.

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