"The one with the CX controversy" - Nic Zeisler E19

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Episode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and he’ll hit the controversy horn right off the top of the show. 
Find out why he’s telling companies they’re too focused on ROI. Nic challenges us to consider WHY we start customer experience work at all. Are we motivated for the right reasons? 

Nic tells why companies should stop trying to be Zappos...just be better than the DMV. We’ll talk about skiing in New Zealand and why it was important for both of us to make sure we flew on the 747 before she retires. 

He’s also the first guest that brought his own drink to the show’s First Class lounge. #respect

Hosted by Rick Denton, CX Passport, guides you through  a conversation on customer experience and travel.