How Product Thinking Transformed a Nonprofit Strategy

What happens when you apply product management principles to mission-driven work?

In this episode, host Rebecca Kalogeris is joined by Neil Baron, Matthew Anderson, and Rod Griffith to discuss a compelling case study of their work with Mosaic Interfaith Youth Action—a nonprofit dedicated to building bridges across diverse communities. Mosaic had traditionally operated as a summer camp but needed a new approach to grow its impact.

Neil and his team at Baron Strategic Partners used Pragmatic principles to reimagine the organization’s value proposition, realign its mission, and design scalable programs. Through stakeholder interviews, messaging refinement, and deep market understanding, they uncovered barriers to participation and helped Mosaic evolve from a camp to a year-round movement.

This episode is a masterclass in how product strategies can drive social impact—and a reminder that great product work starts with empathy, alignment, and clarity.

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Pragmatic Institute is the global leader in Product, Data, and Design training and certification programs for working professionals. Learn more at www.pragmaticinstitute.com.