The only constant is change. Ashley Goodall says that life in a blender doesn’t help anyone. Goodall joins Kevin to discuss the paradox of change in organizations, where leaders promote constant disruption and change while employees struggle to cope with the uncertainty and stress it creates. Goodall emphasizes the role of teams in providing certainty, social glue, and meaningful work for individuals. He also highlights the difference between uncertainty and fear, and the need for credible safety signals in organizations.

00:00 Introduction 03:06 Why Write About Change? 04:01 Life in the Blender 06:08 Leaders and Unintentional Change 09:01 Mistakes of New Leaders 10:21 Stability for Team Performance 12:11 Front-Line Improvement 13:21 The Myth of Disruption 16:08 The Problem with Uncertainty 25:12 Value of Teams 32:15 Conclusion

• The Problem with Change: The Essential Nature of Human Performance by Ashley Goodall