Passion Struck with John R. Miles Dr. Peter Yesawich on Elevating Healthcare with Hospitality EP 476
In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.
Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.
Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!
Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/
In this episode, you will learn:
- The importance of customer relationship management in healthcare
- The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
- Examples of how healthcare providers can improve patient experience using hospitality principles
- The concept of serving patients instead of just treating them
- Implementing loyalty programs and incentives for patients
- Franchising opportunities in healthcare
- Using data and technology to enhance patient care and experience
- Addressing the hospitality deficit in healthcare
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