The New Automation Mindset: AI + Automation + Integration

Imagining the Impact of Optimization

5 snips

Feb 28, 2024

Luis Enriquez, a seasoned tech leader with experience at Grab and Zuellig Pharma, shares his insights on process optimization. He discusses the transition from hypergrowth tech to pharma, emphasizing the critical role of efficient processes in healthcare delivery. Luis highlights the importance of clean data for AI applications and recounts how focusing on end-to-end processes can reduce app sprawl. He encourages embracing discomfort to foster resilience and continuous learning, ultimately driving successful technology transformations.

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INSIGHT

Process Outlasts Buzzwords

Technology buzzwords change but processes remain constant and determine outcomes.
Luis warns that bad process wrapped in new tech yields a more expensive bad process.

ANECDOTE

All‑Hands Outage Became A Wake‑Up Call

At Grab a 7-year anniversary event collapsed due to lack of process and backups.
Luis used that failure to instill checklists and rehearsal until events ran without outages.

INSIGHT

Process Enabled Resilience And Speed

Process allowed Grab to survive the pandemic when business dropped dramatically.
Streamlining onboarding and operations enabled rapid continuity and later an accelerated IPO.

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Episode Summary

In this episode, Markus Zirn and Luis Enriquez navigate the intricate world of technology leadership and business process optimization. Luis brings a wealth of experience in transforming IT and shares his insights from his roles at Grab and Zuellig Pharma. They dive into the benefits of focusing on process optimization and the importance of embracing discomfort as a significant catalyst for evolution. By scrutinizing buzzwords like AI and data, Luis stresses the importance of accessing their full potential beyond mere trends.

Timestamps

*(00:00) Episode Start

*(03:45) Luis' career journey at Grab

*(16:35) Challenges of app overload and the importance of end-to-end process

*(25:35) Luis' experiences at Zuellig Pharma and the Impact of process design

*(36:30) Evolving role of technology in pharma distribution

*(42:12) Advice for aspiring and experienced CIOs

Episode Key Takeaways

Prioritize effective process design: Focus on essential tasks, remove unnecessary steps, and automate wherever possible to enhance productivity in large-scale operations. This was exemplified by Luis’ experience at Grab, where he streamlined process models to drive efficiency.

Don’t overlook the importance of data: All cutting-edge concepts such as AI substantially depend on data. Ensuring data is clean, ready, and in an environment conducive to AI applications is necessary for successful implementation.

Learn and educate yourself continuously: It's crucial to understand different disciplines, geopolitical situations, and historical contexts, as they impact technology landscapes. Effective leaders continuously expand their knowledge base through reading, and learning about society, history, and other areas that shape technology.

Embrace discomfort for innovation: It's through discomfort and challenging situations that new insights and improvements emerge. Consistently pushing oneself to new limits and stepping outside of your comfort zone is an excellent approach to becoming innovative and adaptable.

Top Quote

“To anybody starting on this journey - get into the details. Don't get caught in the buzzwords. AI is about data, it's as simple as that. Don't get caught in the sense of all these different companies coming: 'I will give you the X, the Y, the Z, and it will be implemented in no time, and tomorrow you will be a hundred points higher in your revenue.' No, it takes time to evolve. So get into the details, take the buzzwords out."

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