CX Passport The one where they win best customer team | Jennifer Meunier Head of CX & Product @ G4 Educação E136
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🎤🎞️What creates a Brazilian global CX winner? “The one where they win best customer team” with Jennifer Meunier Head of CX & Product at G4 Educação🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
3:11 What is G4 Educação?
5:00 Company growth, customer focus, and team building in a startup environment
10:00 Breaking down silos for customer experience
11:20 Hospitality industry as an influence for education space
14:36 Hospitality and customer service in Thailand
20:15 1st Class Lounge
25:05 Winning the global award for Customer Experience Team
27:30 Living their own CX principles at G4 Educação
29:15 The “Process of Experience”
31:54 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Instagram: https://www.instagram.com/g4educacao/
Website: https://g4educacao.com/