Climate Change is increasing both the frequency and severity of extreme weather events. Because of this, it is more important than ever that emergency management officials utilize every tool available to them to communicate effectively and clearly with the public.  

Jamie Biglow and Heather Marshall from CNA's Center for Emergency Management Operations join John Stimpson. They discuss how state and local officials can use social media before, during, and after a crisis to build trust with their communities, disseminate vital information, and counter misinformation. 

Biographies

Jamie Biglow is a Project Manager with CNA’s Center for Emergency Management Operations.

Heather Marshall is a Senior Research Specialist with CNA’s Center for Emergency Management Operations.

Further Reading

CNA: Best Practices in Social Media Crisis Communications for State and Local Emergency Management Agencies