Brett Johnson, a Microsoft 365 Copilot expert, explains how Copilot enhances workflows and communications. He shares personal insights on the impact of Copilot in streamlining meetings and improving customer operations. The discussion delves into Copilot's revolutionary data handling capabilities and its future potential, including agent-based support. Brett emphasizes practical applications in professional settings and the importance of effective prompting for maximizing productivity. His experiences reflect the rapid evolution of AI and its significance in modern workplaces.
Brett Johnson highlights that Microsoft 365 Copilot enhances customer operations by streamlining meetings and improving workflow efficiency within Teams.
The podcast emphasizes the significance of effective prompting through the GCSE method to optimize the use of Microsoft 365 Copilot's capabilities.
Deep dives
Brett Johnson's Role and Background
Brett Johnson serves as a global black belt for Microsoft 365 Copilot, a position that focuses on enhancing customer engagement and streamlining deployment of Microsoft's AI tools. His role bridges communication between sales professionals and technical teams, ensuring that the challenges faced by customers are effectively addressed. With over two decades at Microsoft, Brett's experience spans various departments, including product support, technical sales, and management, providing him with a comprehensive understanding of the company's ecosystem. His current position allows him to navigate the rapidly evolving AI landscape, which is critical as Microsoft emphasizes an AI-first strategy across its product offerings.
Adoption and Usage of Microsoft 365 Copilot
The podcast discusses the varied adoption rates of Microsoft 365 Copilot among customers, with some organizations not yet realizing the potential benefits of activating the tool. Copilot is integrated into several Office applications, most notably within Teams, where functionalities like meeting summaries can streamline workflows. Brett emphasizes that activating features such as Bing Chat Enterprise adds significant value for users at no extra cost, illustrating a practical entry point for organizations new to AI tools. Furthermore, he encourages organizations to actively explore the functionalities available in their Microsoft 365 subscriptions to harness the full capabilities of Copilot.
Effective Prompting and Value Extraction
Brett highlights the importance of effective prompting to maximize the benefits of using Microsoft 365 Copilot, likening it to instructing a new employee. He introduces a methodical approach, referred to as GCSE, which emphasizes setting clear goals, providing context, specifying sources, and defining preferences for responses. This methodology helps users articulate their needs more effectively, leading to improved results from Copilot. Additionally, he shares a personal anecdote about using Copilot to summarize a complex technical discussion, showcasing how it can save time and enhance productivity through efficient information processing.
Brett Johnson, Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows.
Examples of Copilot for driving efficiency in customer operations
How Copilot is revolutionising data handling
The future of Copilot, including agent-based capabilities and customer Copilots
Thanks to Jabra, this episode's sponsor, for supporting the community and for helping to make content like this possible.
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