Effectively Manage and Resolve Conflict with Dr. Tim Ursiny | The Good Leadership Podcast #37

Dr. Tim Ursiny has been a speaker and certified business coach since 1997, specializing in mental, emotional and behavioral change. His areas of expertise include personal transformation, the psychology of succession and building proactive mindsets and habits. He has extensive experience in the Financial Services industry.

On the topics of coaching, conflict resolution, and confidence in the workplace. His book, The Coward’s Guide to Conflict is in its fourth printing and has been translated into six foreign languages.

The Coward’s Guide to Conflict: https://www.amazon.com/Cowards-Guide-Conflict-Empowering-Solutions/dp/1402200552

Learn more about IMS and future sessions with thought leaders like Dr. Tim Ursiny: https://ims-online.com/programs

Chapters:
00:00 Introduction

01:05 Tim’s journey to “The Coward’s Guide to Conflict”

03:52 Strategies for people who fear conflict?

06:54 Four quadrants in a conflict

12:01 Dipper vs Diver

13:58 First step of dipper approach

15:13 Tip to get out of your comfort zone

17:41 Top 10 fears that contribute to conflict

19:21 5 different ways of listening

23:01 Truth Talk

29:58 4 modalities to avoid during conflict

33:41 Pacifying conflicts in organizations

35:45 100 + 1%

41:17 Insignificant details

43:56 How to deal with people who love conflict

46:41 Advice to Tim’s younger self

48:06 Conclusion