The Customer Success Playbook Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes
In this special edition reviewing 50 episodes of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger take a moment to celebrate a significant milestone. The duo reflects on their journey from the podcast's inception in March 2023 to their 50th release in August 2024, sharing insights into the evolution of their process, the challenges they overcame, and the unexpected joys of connecting with the global customer success community. They discuss their most impactful episodes, memorable guests, and the personal and professional growth they've experienced along the way. The hosts also hint at exciting future plans, including a live podcast episode, the possibility of their first repeat guest, and the continuous integration of AI technologies into their production process.
Detailed Analysis:
This milestone episode is a testament to the dedication and passion that Roman and Kevin have poured into the Customer Success Playbook Podcast. The conversation highlights the evolution of their podcasting journey, from initial concerns about guest availability to the surprising willingness of industry leaders to share their expertise. The hosts attribute much of their success to the supportive customer success community, which has not only embraced their efforts but also enriched their understanding of the field.
Key discussions include the role of AI in streamlining podcast production, allowing the hosts to focus on content quality rather than technical minutiae. They also delve into the impact of specific episodes and guests, such as Dave Jackson and Donna Weber, whose insights have directly influenced their approach to customer success. The episode serves as both a celebration and a roadmap for the future, with Roman and Kevin expressing excitement about upcoming initiatives like live episodes and deeper community engagement.
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You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.