Listening to clients intentionally is a core competency for service firms attempting to scale. There are 5 listening techniques appropriate for a boutique service firm. They are: 1- client advisory board, 2- post-project reviews, 3- client satisfaction program, 4- win-loss program, and 5- conferences. In this session, we take a deep dive into #2 post-project reviews.
Learn from Collective 54 member Nicole Merrill, Co-Founder and CEO at Vecteris, what post-project reviews, why they are required, the benefits they produce, and how and when to perform them.
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Pro Serv Podcast by Collective 54