McKinsey Talks Operations Future-proofing operations: How tech and talent go hand-in-hand
Jun 14, 2024
Julian Salguero, a McKinsey Partner specializing in operations, and Lindsay DeVagno, VP of Human Resources at Keurig Dr Pepper, dive into workforce evolution in this engaging discussion. They highlight the importance of talent management in addressing generational workforce challenges and labor shortages, emphasizing flexible career advancement opportunities. The duo also explores how technology transforms manufacturing roles and enhances workforce efficiency, particularly through innovative digital tools and leadership strategies, showcasing the integral role of frontline workers in today's operations.
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Generational Diversity Challenges
- Five generations now share the workforce, each with unique needs and expertise levels.
- This generational diversity presents significant challenges and opportunities for companies to address.
Talent Stability Boosts Productivity
- Talent shortage is a critical issue causing operational volume shortages.
- Longer employee tenure directly associates with a 25% throughput advantage at manufacturing sites.
Beyond Pay: Career and Leadership
- Compensation meets a threshold but career development and caring leadership drive retention.
- Coaching sessions and clear career paths improve employee engagement and performance.