Future-proofing operations: How tech and talent go hand-in-hand
McKinsey Talks Operations
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Redefining Frontline Workforce Dynamics
This chapter explores the evolving recognition of frontline workers during and after the COVID-19 pandemic, highlighting their essential contributions to operations. It discusses innovative workforce management strategies, including flexible shift patterns and skill development, aimed at enhancing employee engagement and addressing staffing challenges. The chapter underscores the need for collaboration between operations and HR to view labor as a valuable investment for sustained organizational success.
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