Remodelers On The Rise Kyle's Personal Project Experience With A Local Contractor
Throughout the conversation, he provides insights on how to enhance client interactions, the value of referrals, and the need for a streamlined process in remodeling projects. The episode serves as a reminder for remodelers to focus on the little things that contribute to a remarkable client experience, ultimately leading to better reviews and more referrals.
Lots of good reminders for you to incorporate into YOUR client experience. Enjoy!
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Takeaways
- We do better when we make content that has a story.
- Clients often think about remodeling projects for years before acting.
- A remarkable client experience leads to referrals.
- Timeliness and response are crucial in client communication.
- Professionalism in sales builds trust and confidence.
- Clear next steps after meetings are essential.
- Follow up with clients to stay top of mind.
- Streamline processes for client interactions.
- Enhance communication to reassure clients during projects.
- Continuous improvement is key to success in remodeling.
Chapters
00:00 - The Power of Storytelling in Business 02:46 - Finding the Right Contractor: A Personal Journey 05:35 - Creating a Remarkable Client Experience 10:21 - The Importance of Professionalism in Sales 15:05 - Navigating Pricing and Follow-Up 19:49 - Streamlining Client Communication and Processes 23:39 - Enhancing Overall Client Experience