In Their Own Words

Goal Setting Is Often An Act of Desperation: Part 2

25 snips
Mar 19, 2024
Join educator and author John Dues as he explores the complexities of goal setting based on Deming's principles. Dues reveals four crucial conditions for effective goal setting, emphasizing the importance of understanding system capability and variation. He discusses the significance of process behavior charts in analyzing data and shares key lessons on interpreting trends and establishing reliable baselines. Tune in to discover how to transform your approach to goals and foster a mindset of improvement.
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INSIGHT

Goals Need System Understanding

  • Goals are harmful when set without understanding system capability, variation, stability, and method.
  • Arbitrary goals ignore facts and lead to willful, unreasonable expectations within organizations.
ADVICE

Use Process Behavior Charts

  • Use process behavior charts to visualize data and understand messages in your data.
  • Differentiate special causes from common causes to avoid reacting to noise.
ADVICE

Always Provide Data Context

  • Always document data context: who, how, when, where, and what the values mean.
  • Track changes in definitions or formulas so comparisons over time remain valid.
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