The Critical Care Commute Podcast Answering the bleep. Crisis Resource Management on the phone with Dr Peter Brindley.
Nov 1, 2022
In this engaging discussion, Dr. Peter Brindley, an Intensive Care Doctor and Professor at the University of Alberta, dives into the nuances of crisis resource management over the phone. He emphasizes the importance of emotional intelligence and clear communication during emergencies, especially in remote medical settings. Dr. Brindley shares insightful strategies for triaging patients with color codes, fostering relationships via telephone, and addressing end-of-life discomfort among healthcare workers. His perspective on conserving bandwidth during calls is both practical and enlightening.
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CRM is About Human Skills
- Crisis Resource Management (CRM) focuses on non-technical skills like teamwork and communication, not just technical ability.
- Effective CRM can impact about 80% of healthcare outcomes, especially in remote care by phone.
Prioritize Focus and Rapport
- Isolate yourself and clear distractions before taking a consultation call to maintain focus.
- Build rapport quickly by apologizing for any wait and asking how you can help to start collaboration.
Triage and Know Your Context
- Categorize patients as red, orange, or green to guide urgency and transport decisions.
- Understand regional resources and context to avoid unrealistic recommendations and maintain trust.