Navigating Crisis Communication in Healthcare

Join Dr. Leon Byker as he talks to Dr Peter Brindley about CRM on the telephone. Yes, the hunter becomes the hunted! 

Dr. Brindley is an Intensive Care Doctor, Professor of Critical Care, Adjunct Professor of Anesthesiology and Adjunct Professor of Medical Ethics at the University of Alberta, Edmonton, Canada. He has special interest in Human Factors, Crisis Resource Management, Medical Communication, Airway Management, Resuscitation Prognostication, End of life care, and lastly Resilience and wellbeing in healthcare workers. 

In this episode we discuss the importance of isolating oneself when taking a call, "conserving bandwidth", building a relationship on the phone, triaging patients as red, orange or green to assist in decision making, avoiding technical language and recognizing discomfort with end-of-life matters some health care workers may experience. 

Further reading:

Brindley PG, Cardinal P. Optimizing crisis resource management to improve patient safety and team performance: a handbook for all acute care health professionals. Royal College of Physicians and Surgeons of Canada. Collège Royal des médecins et chirurgiens du Canada; 2017.