Business Travel 360 Linking the Travel Industry | Airlines Begin Enforcing Look-to-Book Ratios in NDC Channels
5 snips
Aug 1, 2025 Alaska Airlines faced a major IT outage affecting numerous flights. Airlines are now enforcing look-to-book ratios in their NDC channels to improve efficiency. Intello AI secured over €575k for their innovative hotel concierge services. American Express Global Business Travel launched a platform to streamline event management and travel for non-employees. The discussion also delves into Sabre's survey on content fragmentation in corporate travel, sparking debates about the future of travel technology and collaboration in the industry.
AI Snips
Chapters
Transcript
Episode notes
Alaska Airlines IT Outage
- Alaska Airlines had a significant but low-key IT outage affecting around 300 flights recently.
- The outage coincided with the GBTA event and was quietly resolved without disclosed causes.
Look-to-Book Ratio Insight
- Airlines imposing look-to-book ratios on NDC channels shows technology limitations and lack of control.
- The root cause is outdated shopping technology that airlines must rethink to reduce transaction wastage.
Intello AI Hotel Concierge
- Intello AI, a UK startup with fewer than 10 employees, raised €575k for AI-driven hotel concierge services.
- Their tech automates hotel communication about traveler arrivals and preferences, enhancing service efficiency.