Talking Roadmaps

How to make product ops indispensable | Jonathan Sheffi

4 snips
Jan 30, 2026
Jonathan Sheffi, VP Strategy & Product Excellence at Clarivate and former Google Cloud product leader, brings life sciences and enterprise software experience. He explains why product ops matters for scale, efficiency, and insight. Topics include standardizing roadmaps, enabling PMs, proving ROI, avoiding bureaucracy, tailoring ops by product stage, and how AI might reshape product work.
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INSIGHT

Why Product Ops Matters

  • Product operations solves scale, efficiency, and insight problems as product portfolios grow.
  • It creates scaffolding so PMs focus on discovery and user problems instead of admin work.
ADVICE

Fix Perceptions Through Outreach

  • If product ops is seen as checklist police, audit why that perception exists and fix it.
  • Reach out to executives, product leadership and PMs to redesign processes that truly enable teams.
ADVICE

Standardize Roadmaps For Stakeholders

  • Build standardized tooling and roadmap processes to serve sales and exec audiences.
  • Empower PMs with tools and keep artifacts current so executive reviews run smoothly.
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