The one with the simplicity of CX - Evas Bazirakakye E106

What's on your mind? Let CX Passport know...

🎤CX Passport’s first guest from Uganda(!) in “The one with the simplicity of CX” with Evas Bazirakakye, Customer Relationship Manager at Umeme🎧 What’s in the episode?...

😊Simplicity is attractive...especially in experience

👉The evolution of Customer Experience in Uganda

💡Every interaction should create a memory...an experience

📈Good experience = Good sales = Good business results

😲Shocked to hear what some customers might do in reaction to a bad experience

😍Elevating beyond customer experience to a social responsibility

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“And I realized that if a business really focused on…ensuring customer focused, they're trying to provide a solution to a customer…what does the customer want? How can we better a customer, probably it would make more sales for their business and bring in more business” - Evas Bazirakakye

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Episode resources:

Evas’ LinkedIn: https://www.linkedin.com/in/evas-bazirakakye-kizza-a327a424/