

89. The Drunk Whisperer | Verbal de-escalation for the agitated, upset, and unruly
5 snips Oct 10, 2022
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introduction
00:00 • 4min
The Drunk Whisperer
03:52 • 6min
Taking the Edge Off Oral Larazapam
09:38 • 4min
De-Escalation and Empathy in the Face of Antagonism
13:36 • 2min
Empathy Absorbs Tension
15:39 • 5min
The Verbal Judo Traffic Stop
20:34 • 2min
How Can I Help You Today?
22:08 • 2min
The Universal Upset Patient Protocol
24:19 • 5min
How to Prepare Yourself Before You Go In
29:24 • 4min
Having a Plan for a Difficult Conversation
32:59 • 3min
The Dichotomy of Control
35:34 • 4min
What's the Most Important Tool in Conflict Resolution?
39:30 • 3min
I Level, Not Above, Not Even Below.
42:59 • 2min
You're Not Looking Away, Bro.
44:50 • 2min
Bringing Something to the Table Is an Offering
46:40 • 2min
You're Not Better Than Me, Bro, Bro.
48:28 • 2min
Def Con 2 - I'm Sorry You're in This Situation
50:12 • 5min
You Can Practice Your Impartial Face in a Mirror
54:55 • 2min