CX Passport The one with the BPO whisperer - Fred Shadding E87
What's on your mind? Let CX Passport know...
🎤Improve your brand’s customer experience in “The one with the BPO whisperer” with Fred Shadding of The Call Center Source in CX Passport Episode 87🎧 What’s in the episode?...
🎯BPOs that improve Customer Experience, not degrade it
😲~24:30 - A VERY controversial contact center tool: Auto-tune for accents?...what do you think about it?
🔦How do you choose with 1000s of BPOs worldwide?
👉The Front Line...The Front Line...The Front Line!
🤩Morocco y'all! Morocco!
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
💭“South Africa is the offshore market that the US clientele have been waiting on for years.” - Fred
Episode resources:
LinkedIn: www.linkedin.com/in/fredshadding
Email: fred@thecallcentersource.com