HBR IdeaCast

People with Disabilities Are an Untapped Talent Pool

Sep 12, 2023
Luisa Alemany, an associate professor at London Business School, dives into the often-overlooked talent pool of individuals with disabilities. She discusses how integrating this workforce can enhance organizational culture and performance. Alemany highlights real-life examples demonstrating the unique skills this group brings, leading to greater customer loyalty and improved teamwork. She also addresses the misconceptions and obstacles companies face, urging businesses to embrace inclusive hiring for competitive advantage.
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ANECDOTE

Biddy& Bows: A Case Study

  • Biddy& Bows, a coffee shop chain, prioritizes employing individuals with disabilities.
  • This approach highlights the untapped talent pool and potential competitive advantage.
INSIGHT

Overcoming Fear and Lack of Knowledge

  • Companies often overlook individuals with disabilities due to fear and lack of knowledge.
  • Luisa Alemany shares her initial apprehension, highlighting a common barrier.
ANECDOTE

Unexpected Advantages of Disability

  • Security guards in wheelchairs at a Colombian shopping mall demonstrate unexpected advantages.
  • Their unique perspective helps spot pickpockets and creates a welcoming environment for disabled customers.
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