Episode web page: https://bit.ly/3Vlc2q8

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Episode show notes

In this episode of Insights Unlocked, host Lija Hogan speaks with Kate Towsey, a leading voice in research operations, author of Research That Scales, and founder of the Cha-Cha Club for research ops professionals. Kate takes us through her fascinating journey to becoming a trailblazer in research operations. Along the way, she highlights the transformative power of systems thinking and strategic scaling in the evolving field of research.

What You’ll Learn in This Episode:

1. The Evolution of Research Ops:

• How research operations has grown from an overlooked role to a critical component of organizational strategy.
• Why nuanced job descriptions and specialized roles are becoming the norm in research ops.

1. Scaling Research with Systems Thinking:

• The importance of scalable systems that create value efficiently rather than simply expanding headcount.
• How strategic thinking can prioritize impactful research aligned with organizational goals.

1. Building Trust and Embedding Culture:

• Why trust is foundational for research outcomes to be accepted and acted upon.
• The cultural impact of well-integrated research tools and practices on organizational learning.

1. Knowledge Management in Research:

• The contrast between collaborative "campfires" of learning and structured libraries for long-term access and utility.
• Practical advice for implementing effective research knowledge management strategies.

1. The Role of AI in Research:

• How AI can enhance research operations, provided organizations foster trust in these technologies.