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Cohere Podcast

The Role of Communities in Navigating Disruption With Charlene Li

Aug 31, 2021
Charlene Li, digital transformation expert, discusses her book 'The Disruption Mindset' and the evolving role of social technologies. They explore responsible usage, deep customer relationships, and the importance of safety and customer service. The speakers also discuss maintaining energy and curiosity, forming emotional bonds in communities, and share transformative books and online presence.
43:43

Episode guests

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Quick takeaways

  • The role of social technologies is evolving, with a current focus on responsible usage and defining their role in our lives.
  • Businesses should prioritize building relationships and engagement with customers on social media, rather than using it solely for advertising purposes.

Deep dives

The Evolution of Social Technologies

The podcast episode explores the evolution of social technologies over the past two decades. The guest, Charlene Lee, discusses her early recognition of the impact digital and social technologies would have on business. She highlights the significant changes in social technologies over time, including the emergence of platforms like Instagram and WhatsApp. Lee believes that we are now in a pivotal stage where responsible social technologies are being considered, with a focus on defining the role of these technologies in our lives and setting parameters for their use.

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