Jennifer Outland split her professional careers between mental health counseling and hospitality before property management found her. Born and raised in Tennessee, Jennifer earned her Bachelor’s Degree in Psychology from The University of Tennessee and her Master’s Degree in Marriage and Family Therapy from East Tennessee State University. Jennifer started with Rand Property Management in August of 2015. In four short years at Rand she helped build the organization from 225 units to over 1,600, developed the Human Resources Department, and was promoted to Regional Manager in January of 2018. Jennifer currently lives in Knoxville with her husband and son.

She speaks with us about the ins and outs of property management, hiring quality staff and eating the frog.

The Rundown

Atlanta Bootcamp

Scaling Up

Getting Started in Property Management

Ruth’s Chris

Creepers

Customer Service

Hospitality

Customer Experience

Follow-Up

Staffing

The Digital Age

Finding A Good Fit

Training

Takeover Challenges

Hiring

Common Errors

The “Eeyore”

Ethics

Core Values

Water Leaks

Common Complaints

Amenities

KPIs

Apartment Turns

Horror Stories

Mold Remediation

Blue Ocean Strategy

Psychology

Eat the Frog

PM Software

Biggest Mistakes

Upcoming Projects

ADP

NOI

Scale Professionally And Personally

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About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino here --> https://jakeandgino.com.

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WBP - Manage Your Property Properly with Jennifer Outland