Dr. Howie Manns, a linguistics expert from Monash University, and Zachariah Brown, an assistant professor specializing in jargon at the Hong Kong University of Science and Technology, tackle the pervasive use of professional jargon. They discuss its dual nature—how it can facilitate communication but also create misunderstandings. The conversation delves into euphemistic language in HR, the influence of sports metaphors in business, and the balance between fostering group identity and ensuring clarity in workplace communication.
Jargon can enhance communication by quickly conveying complex ideas among professionals, but it must be used with audience awareness to prevent miscommunication.
The evolution of jargon reflects changing professional landscapes, with new terms emerging as fads come and go, illustrating the dynamic nature of workplace language.
Deep dives
The Dual Nature of Jargon
Jargon serves both as a helpful communication tool and a source of frustration in the workplace. It can act as a shortcut for experienced professionals to convey complex ideas quickly, facilitating collaboration and understanding within specific fields. Good jargon can foster camaraderie and create a shared identity, as exemplified by the use of nicknames in aviation, which help reduce hierarchical barriers. Conversely, bad jargon often obfuscates meaning, making unpleasant concepts sound more palatable, which can lead to confusion and miscommunication.
The Evolution of Jargon
Jargon evolves over time as certain terms become faddish and lose their high-status connotation. New terms emerge to replace outdated ones, as professionals seek to differentiate themselves within their fields. For instance, phrases like 'upskilling' have replaced more traditional terminology, signaling an adaptation within the workforce's lexicon. This cyclical nature of jargon ensures that language continues to reflect changing professional landscapes and cultural contexts.
Navigating Jargon Across Departments
Effective communication requires awareness of jargon usage, especially when interacting across different departments. Misunderstandings can arise when specialized language or acronyms are used without consideration for the audience, potentially leading to increased mistakes and inefficiencies. Companies are encouraged to adopt 'no jargon' rules in cross-departmental communications to enhance clarity and reduce confusion. Ultimately, understanding the context of jargon is essential for fostering collaborative work environments and promoting clearer dialogue among team members.
Put a pin in it, leverage that, circle back, LMK (let me know) - ugh! Some of us are drawn to use jargon and buzzwords, while others are annoyed by them.
Learn when and how to use jargon so that you can avoid miscommunication at work.
Guests:
Dr Howie Manns, senior lecturer in linguistics, Monash University
A/Professor Zachariah Brown, Hong Kong University of Science and Technology
This story was first broadcast on 30 June 2024
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