In this episode, Matt interviews Jo Wainwright, Head of People Development at Card Factory. They discuss Jo's broad role, which includes diversity, equality, and inclusion, well-being, leadership development, and sustainability. They explore the importance of personal accountability and collective responsibility in creating a culture of well-being within an organization. Jo emphasizes the significance of listening and building relationships in driving behavior change. They also touch on the need for acceptance and psychological safety to facilitate long-term change. The conversation covers topics such as the importance of addressing psychosocial risk factors in well-being sessions, the power of acceptance in emotional regulation, the impact of public speaking and perfectionism on well-being, the role of coaching in organizational development, and the value of experimentation and long-term vision in creating positive change. Key Takeaways A broad role in well-being leadership allows for a holistic approach to creating a culture of well-being within an organization. Personal accountability and collective responsibility are essential in driving well-being initiatives. Listening and building relationships are key skills for well-being leaders. Long-term behaviour change requires acceptance and psychological safety. Creating a psychologically safe environment allows individuals and teams to reflect on their current practices and make positive changes. Addressing psychosocial risk factors is crucial in well-being sessions to provide a space for individuals to offload and discuss their stressors before focusing on mindfulness and other well-being practices. Acceptance plays a key role in emotional regulation, allowing individuals to acknowledge and accept their emotions rather than resisting or suppressing them. Public speaking can be a source of fear and anxiety, but through acceptance and vulnerability, individuals can overcome their fears and become more confident speakers. Coaching approaches can be applied to organizational development, using similar skills and techniques to facilitate behavior change and create positive shifts in culture. Experimentation and a long-term view are essential in creating lasting change within organizations, as it takes time to see the impact of initiatives and strategies.