Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
How Does the Change Journey Typically Begin?
02:00 • 2min
How Do You Design an Airport?
03:49 • 3min
What's the First Piece of the Puzzle?
06:49 • 3min
The Design Thinking Approach to the Security Experience
09:31 • 3min
How Did You Assemble the Right Coalition to Get the Can Moving?
12:15 • 5min
Is There a Difference Between Sayers and Enthusiasts?
17:07 • 2min
The Conversion of Those People
19:23 • 2min
The Snowball Effectry
20:58 • 5min
Are You a Leader to Empower Other Leaders?
25:34 • 2min
Is It Ever Too Early?
27:44 • 2min
Building a Beacon for Design
30:09 • 3min
The Baggage Claim Experience
32:50 • 3min
Are You a Sponsor or a Supporter of a Project?
35:50 • 4min
Human Cultivation
39:34 • 3min