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RealTrending

CB Affiliates Jason Waugh on how today’s leadership challenges work as opportunities

Apr 15, 2024
Jason Waugh, President and CEO of Coldwell Banker Affiliates, shares his insights from years of brokerage experience. He emphasizes the critical role of empathy in leadership, especially when tough decisions must be made. Waugh discusses strategies for unifying franchise and company-owned operations and the importance of collaboration within the organization. He believes that future real estate leadership will focus on building relationships and balancing immediate challenges with long-term goals, leveraging both technology and human connection for success.
31:27

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Quick takeaways

  • Leaders in real estate must prioritize empathy and understanding while navigating tough decisions for long-term organizational success.
  • Unifying franchise and company-owned operations through collaboration enhances growth strategies and drives success in the competitive real estate market.

Deep dives

Scaling Through Smart Operations

Effective scaling in real estate involves adopting smart operational practices and embracing the right investments. Leaders need to focus on reducing profit and loss issues while ensuring high-quality referrals, which can average around 100 pre-qualified leads per agent annually. By streamlining operations, organizations can attract top talent and provide steady opportunities, ultimately transforming the business landscape. A disciplined approach to spending and investments leads to operational excellence, enhancing the overall client experience in the real estate sector.

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