Fixable How to deal with a communication breakdown (Re-Release)
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Jan 13, 2025 Kelli, a dedicated nurse at a leading teaching hospital, shares insights on how communication breakdowns impact patient care. She highlights the emotional toll on healthcare workers and the need for improved transparency among teams. The discussion dives into the significance of small gestures in fostering collaboration and morale within high-pressure environments. Key strategies for enhancing communication among medical professionals are explored, emphasizing how better dialogue can lead to better patient outcomes.
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Communication Breakdown Example
- Kelly, a nurse, describes communication breakdowns between doctors and nurses.
- This leads to patient anxiety and potentially poor outcomes, highlighting the need for better communication.
NPO Patient Story
- Kelly shares a story about a patient who was made NPO without explanation, causing anxiety.
- A doctor admitted not knowing the reason and spoke directly with the patient, a positive example of addressing miscommunication.
Communication and Transparency
- Frances Fry highlights the connection between communication and transparency in healthcare settings.
- She emphasizes the importance of clear communication, especially in complex, hierarchical systems.