200!!! The one with the scene setting - Michelle Pascoe E200

What's on your mind? Let CX Passport know...

🎤🎞️Holy hades! We did it! CX Passport Episode 200! Thank you to the great listeners and viewers! Enjoy episode 200 “The one with the scene setting” Michelle Pascoe from down under in CX Passport Episode 200🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction and Background

1:38 The Importance of Hospitality 

3:11 Challenges and Benefits of Hospitality

6:10 Creating Intuitive Customer Experiences

9:46 Multi-Generational Customer Engagement

15:32 Exploring Australia Beyond Major Cities

19:46 1st Class Lounge

24:24 Setting the Scene for Customer Experience

31:21 Cost and Implementation of Customer Experience

33:50 Conclusion and Final Thoughts

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Michelle LinkedIn: https://www.linkedin.com/in/michellepascoe/

Web: https://www.michellepascoe.com/

The Michelle Pascoe Hospitality Podcast: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast