Customer Service Revolution 217: How to Become Your Clients Trusted Business Partner
Summary:
In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape.
Takeaways:
- Tipping practices can create frustration for delivery workers.
- AI is reshaping the workforce, but human interaction remains essential.
- Boreout is a significant issue in remote work environments.
- Building strong client relationships is crucial for business success.
- Being a trusted partner means being committed to clients' success.
- Effective communication is key to maintaining employee engagement.
- AI can enhance efficiency but should not replace human connection.
- Understanding clients' goals can lead to better partnerships.
- Transparency in communication fosters trust with clients.
- The ABCs of business have shifted from closing deals to building connections.
Links
Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/
Interview Questions: https://thedijuliusgroup.com/resources/
The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/
Experience Revolution Membership: https://thedijuliusgroup.com/membership/
Schedule a Complimentary Call with one of our advisors: tdg.click/claudia
Contacts: Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com
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