Continuous Education in Customer Experience with Ricky Harris

The CX Goalkeeper had the great opportunity to interview Ricky Harris

LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes

Highlights:

• 00:00 Game Start

• 00:32 Ricky's introduction

• 03:34 Ricky's values

• 05:26 The CX landscape in South Africa

• 7:36 What can we learn from South Africa

• 12:49 The role of the Chartered Institute of customer management

• 19:19 Continuous Education & the most requested skills

• 21:36 The future question (CX in 10 years)

• 26:29 Ricky's book suggestion

• 31:28 Ricky's contact details

• 32:39 Ricky's golden nugget

and much more on https://www.cxogoalkeeper.com/RickyHarris

#cxgoalkeeper #customerexperience #podcast #leadership