Measuring management capability is intrinsically complex. Unlike sales training, where you have sales, or customer-service training, where you have CSAT scores, management doesn’t have a built-in metric we can use to quantify learning impact. So, what’s the solution? 

This week on The Mind Tools L&D Podcast, Ross Dickie is joined by Owen and Anna to discuss our new ‘Manager Skills Assessment’ — a scientific diagnostic that managers and their organizations can use to evaluate their capability. We discuss: 

• what the Manager Skills Assessment (MSA) is, and how it works; 

• how we designed the MSA based on scientific research; 

• what managers and L&D teams can expect to get out of the MSA. 

To learn more about the Manager Skills Assessment, visit our website. 

In ‘What I Learned This Week’, Owen mentioned SpaceX’s ‘Mechazilla’. 

Ross D also referenced Donald Taylor and Egle Vinauskaite’s latest report, AI in L&D: Intention and Reality. 

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   

Connect with our speakers    

If you'd like to share your thoughts on this episode, connect with us on LinkedIn: 

• Ross Dickie 

• Owen Ferguson 

• Anna Barnett