

CNLP 346 | Mark Miller on Winning the Talent War, How to Develop Leaders, and How Execution Can Turn a Stuck Organization Into a Thriving Organization
Jun 11, 2020
Mark Miller, Vice President of High Performance Leadership at Chick-fil-A and author of 'Win Every Day,' shares his extensive expertise in team building and organizational growth. He discusses strategies for cultivating effective leadership and the importance of developing internal talent. Key topics include attracting top talent through storytelling and character assessment, as well as balancing innovation with stability in a fast-paced environment. Miller also touches on racial reconciliation and the potential for global expansion, urging leaders to act boldly in shaping their organizations.
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Chicken Sandwich Origin
- Truett Cathy's invention of the boneless, skinless chicken sandwich was a turning point for Chick-fil-A.
- It stemmed from a need to cook chicken faster in his original Dwarf Grill restaurant.
The Two-Part Business Model
- Truett Cathy's business model was a key inflection point.
- It separated capital and management, allowing him to attract entrepreneurial leaders by providing the capital.
Be a Predatory Learner
- Make learning a daily discipline.
- Be predatory in seeking knowledge from mentors, conferences, books, and new experiences.