In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitality brands and technology companies. Their conversation moves beyond the typical AI talking points in our industry to examine the less-discussed implications for hospitality — from the workforce and robotics to shifting consumer demand and long-term industry sustainability. Mark offers a perspective shaped by decades of operational leadership and hands-on experimentation with emerging technologies.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The AI Conversation No One Is Having (But Hoteliers Should) - Mark Fancourt