"If We’re Not Using Technology, We’re Done": A CEO’s Wake-Up Call for Hospitality - Agnelo Fernandes, Cote Hospitality

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened his perspective on the pace of technological change—and what it means for hospitality leaders. He explains why technology, and increasingly AI, is no longer just about efficiency, but a critical enabler of personalization, empowered teams, and delivering on the promise of hospitality. Agnelo also outlines the financial and operational pressures forcing the industry to rethink labor, data, and decision-making. For leaders navigating rising expectations and tighter margins, this conversation offers a clear-eyed view of what’s becoming non-negotiable.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands