Ep094: The DEX Factor – How Nexthink is Eliminating IT Headaches Before They Happen

DEX stands for Digital Employee Experience

DEX eliminates IT issues preventing employee productivity

Shifts IT from reactive to proactive problem-solving

Employees often serve as IT problem alerting systems

Best IT is transparent to employees

DEX solves device sluggishness and slow application issues

Network problems consistently appear across organizations

IT teams often lack visibility into employee experiences

Many organizations waste money on unused software licenses

DEX Score measures comprehensive employee IT experience

Surveys capture subjective aspects of technology experience

Reduction of actual problems differs from ticket reduction

Nexthink uses lightweight agents on employee devices

Browser monitoring essential as browsers become application platforms

Employee engagement metrics capture real-time feedback

Nexthink rebuilt as cloud-native platform using AWS services

Company deploys across 10+ global AWS regions

30% of engineering resources dedicated to AI development

One customer eliminated 50% of IT tickets

Another recovered 37,000 productivity hours worth $3M annually

A third saved $1.3M by identifying unused licenses

AI implementation requires dedicated employee training

Good AI now better than perfect AI never

Technology adoption is the next DEX frontier

Digital dexterity becoming critical for maximizing IT investments