The one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78

What's on your mind? Let CX Passport know...

🎤Airlines, loyalty and good experience? It can happen. Find out in “The one with the burgers, the mojitos and the airline loyalty” with Mark Ross-Smith CEO of Status Match in CX Passport episode 78🎧 What’s in the episode?...

🍜How do Customer Experience and Loyalty blend?

😡If loyalty is so important to airlines, why is the customer experience broken?

🦉Yugen - A key moment in travel customer experience

😍He got to ride in the cockpit y'all!

🍔🍹The two things that determine how great a hotel is

🔧Solving a key pain point for airline loyalty

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“Whereas loyalty programs, especially in the last few years, have really come to the light because of the value that they bring airlines and the cash flow they generate. And what airlines are realizing is there's a link between really a great brand experience, the customer experience that goes with that and profitability out of customers. Funny enough, when people are happy, they spend more. Who would have guessed? <laugh>” - Mark

Episode resources:

LinkedIn: www.linkedin.com/in/markrosssmith

Blog: www.traveldatadaily.com

Website: www.statusmatch.com